It’s a testament to some very skilled marketers that
all most people have to do is see a bright red bull’s eye and they automatically
think, “Target.” Such is the power of the brand that the department store
doesn’t even use its name in most of its TV commercials anymore.
Whether it’s a tweaking of your corporate image or a whole new name,
rebranding requires care, starting with the timing.
“Every situation is different,” advises Steve Smith
of Stephen A. Smith & Associates, the advertising and public relations
agency that guided The Greater Sarasota Chamber of Commerce through its recent
rebranding effort.
Basically, Smith says, a company should think about
freshening its image “if the brand’s becoming a little tired, your analyses show
you aren’t quite connecting with the consumer anymore, it’s in conjunction with
a milestone anniversary or a new product launch—or you could just be repackaging
the same product with a few upgrades—or you feel you just have to something to
get some attention out there.”
If you’ve decided to make the leap, it’s important to
do your research, say John Fain and Angela Massaro-Fain of Grapevine
Communications, who led the recently renamed Asolo Repertory Theatre through its
rebranding. “Know the demographic of your customer, know your own business, what
is it that you want people to know about you and what is it about you that you
want to convey to the public,” says John Fain.
Analyze
everywhere you have your logo, and factor in the cost involved to revamp
everything from your business cards to your ads, says Asolo Rep marketing
director Christine Manring, who lives with the rebranding every day.
When you’re ready to unveil the whole new you, “Don’t
go out with a whimper,” says Smith. “Allocate a budget for the launch and do it
with some impact: events, media relations, a big media push. That’s extremely
important.”
The most critical thing to remember, says Smith, is
that “your brand is a lot more than a name and a logo. It’s all about the
experience you want the consumer to have with the product and the environment in
which it’s delivered.”
Here are recent rebranding campaigns that caught our eye—including the
rebranding of this very publication, which our staff rolled out in
May.
The Greater Sarasota Chamber of Commerce gets down to
business.
THE CHALLENGE: “The chamber
has a lot of moving parts; it’s a very diverse, active and dynamic organization”
says Smith, with six councils that had been using its brand with striking
inconsistency. “Their marketing committee found a lack of [public] perception;
some people were not even aware the YPG was an arm of the chamber, for example,”
Smith says.
OUT WITH THE OLD: The former
logo—a large, stylized “Sarasota” with a setting sun representing the letter
“o”—dated back to 1997. “It was really nice,” says Smith, “but it looked more
like a tourism logo.”
AND IN WITH THE NEW: Smith
and his senior art director, Scott Spear, developed the new logo around a bold
sans serif typeface and a robust graphic image of the Ringling Causeway. “We
wanted it to portray the strength of the chamber,” Smith says, and it relates
directly to the organization’s positioning statement: to be “the bridge that links businesses, organizations and
residents together with innovative programs that strengthen long-tern economic
vitality, business success, job creation and quality of life.” Plus, “It had to
have lots of different applications,” he explains. “It’s one thing to look
wonderful on a billboard, but when you shrink it down, it’s got to stay
strong.”
THE FOLLOW-UP: Developing an
easy-to-follow branding system that myriad staff and volunteers can follow.
Smith created a visual identity standards manual—specifying the proper use of
taglines and the logo’s correct colors, font and type size, as well as templates
for the chamber staff to work with in-house for newsletters, announcements and
flyers—“all the things they do week in, week out,” he says. All six councils, by
the way, now have the bridge logo on the left and the council name on the right,
and the monthly print newsletter has been renamed The Bridge.
THE LAUNCH: The new look was unveiled at the chamber’s
sold-out kickoff breakfast at the Hyatt in February, along with a
documentary-style video that explains its rationale. (The video is also
available on the chamber Web site, www.sarasotachamber.org). “Buy-in was very important,” says Smith.
“I wanted chamber members to understand this was not just about redesigning a
logo.”
A new name, new energy for the Asolo.
THE TIMING: “A couple of
things came together at once,” says marketing director Christine Manring. “The
Historic Asolo Theater [on the grounds of the Ringling Museum] was to reopen, and Michael Edwards
was coming onboard as our new producing director. It was a really good time to
update our image with a different quality logo, a different
energy.”
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